Shipping policy

Everypax aims to provide customers with a clear and convenient shipping experience. This Shipping Policy explains our order processing procedures, shipping arrangements, estimated transit times, and related considerations.

1. Shipping Destinations

We ship to destinations supported at checkout. Available countries and regions, shipping methods, and applicable charges are determined by the information displayed during checkout.

If your delivery address cannot be selected at checkout, please contact our customer support team to confirm whether delivery to your location is available.

2. Order Processing Time

Orders enter processing after payment has been confirmed. Processing times may vary depending on product availability, order verification, public holidays, and other operational factors.

Once processing is complete, the order will be prepared for dispatch. Order processing time and transit time are separate stages.

3. Shipping and Delivery Time

Actual transit times after dispatch may vary depending on the destination, carrier arrangements, customs procedures, weather conditions, and other circumstances beyond our control.

Any delivery estimates provided at checkout or in order notifications, where available, are for reference only and do not guarantee a specific delivery date. Public holidays, peak shipping periods, customs inspections, and other unforeseen circumstances may cause delays.

4. Shipping Charges and Additional Fees

Applicable shipping charges will be displayed during checkout and determined by the order details, delivery address, and available shipping methods.

If customs duties, import taxes, or other government-imposed charges arise during delivery, responsibility for these charges will be determined in accordance with applicable requirements and the relevant information provided at checkout. Please review any charges that may apply to your order before completing your purchase.

5. Order Tracking

If tracking information is available for your order, we will provide it through an order notification or another appropriate method when available.

Tracking information may take some time to update. If tracking details remain unchanged for an extended period or you have questions about your delivery status, please contact us at [email protected] and include your order number.

6. Delivery Address and Order Details

Please ensure that your shipping address, recipient name, and contact details are accurate before completing checkout.

If you need to change your delivery information, contact us as soon as possible. Once an order has entered processing or has been dispatched, we cannot guarantee that the address or other order details can be changed.

7. Shipping Delays and Delivery Issues

If your shipment is delayed, cannot be delivered, has incomplete address information, or encounters another delivery issue, please contact us so we can help review the situation.

Delivery may be affected by carriers, customs authorities, weather, public holidays, and other circumstances beyond our reasonable control. We will provide reasonable assistance in checking your order status and explaining the available next steps.

8. Contact Us

If you have questions about shipping destinations, shipping charges, order status, or tracking, please contact us using the details below:

Thank you for choosing Everypax.