Refund policy

Everypax wants you to be satisfied with your tea set purchase. If an item arrives with a problem or you have questions about a return or refund, please contact our customer support team before sending any item back. We will help you understand the applicable process.

1. Return Requests

If you would like to request a return, please contact us at [email protected] and provide the following information:

  • Your order number
  • The product name
  • The reason for your return request
  • Photos of the item or relevant evidence of the issue, where applicable

Please wait for confirmation and return instructions from our customer support team before shipping an item back. Packages returned without prior confirmation may not be processed promptly.

2. Condition of Returned Items

Please keep the product, accessories, and original packaging in good condition as far as reasonably possible. For tea sets, please retain the teapot, cups, lids, and any other included accessories, and take care to prevent damage during return shipping.

Return eligibility will be assessed based on the reason for the request, the condition of the item, and applicable consumer protection requirements.

Because tea sets are often fragile, please package the item carefully according to the return instructions provided and use an appropriate shipping method.

3. Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or does not match your order, please contact us as soon as possible with your order number and clear photos of the item.

We will review the circumstances and assist in resolving the issue in accordance with the applicable policy. Please retain the item, packaging, and related accessories while we review your request.

4. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return, the condition of the item, the order circumstances, and applicable requirements.

For returns requested for personal reasons, customers may be responsible for the applicable return shipping costs. For verified product quality issues, shipping damage, or incorrect items, reasonable return shipping costs will be handled in accordance with the applicable policy and requirements.

Please follow the specific arrangements confirmed by our customer support team.

5. Refund Processing

After a returned item is received, we may need to inspect its condition and review the relevant information before determining whether a refund is approved.

Approved refunds are generally issued to the original payment method. The time required for the funds to appear may vary depending on the payment provider, card issuer, or financial institution.

If your refund has been approved but has not appeared in your account, please first check with your payment provider or card issuer. If you still have questions, contact us for assistance.

6. Exchanges and Other Resolutions

If there is a problem with an item you received, please contact us to discuss the available options. Depending on the circumstances and practical availability, possible resolutions may include an exchange, replacement shipment, refund, or another appropriate solution.

The resolution will depend on the order details, the condition of the item, and applicable requirements.

7. Contact Us

If you have questions about returns, refunds, or product issues, please contact us using the details below:

This policy does not affect any rights you may have under applicable law.