Privacy policy

Everypax values your privacy and is committed to handling personal information appropriately when you visit our website, browse products, or place an order. This Privacy Policy explains the types of information we may collect, how we may use that information, and how we manage and protect it where applicable.

1. Information We May Collect

When you visit or use the Everypax website, we may collect the following types of information, depending on your interactions with us:

  • Contact information: Such as your name, email address, telephone number, and shipping address.
  • Order information: Such as purchased products, order numbers, shipping details, and order processing records.
  • Payment-related information: Such as payment status and transaction records. Payment details may be processed directly by the relevant payment service provider.
  • Customer support communications: Such as questions, feedback, and attachments submitted through email or other support channels.
  • Device and usage information: Such as IP address, browser type, device information, pages visited, and website interaction records, depending on the technologies and services used by the website.

We collect information only to the extent reasonably necessary for business operations, order processing, customer support, and other applicable purposes.

2. How We Use Personal Information

We may use the information we collect to:

  • Process, confirm, and manage your orders.
  • Arrange shipping and provide relevant order status information.
  • Respond to inquiries, handle after-sales requests, and resolve order issues.
  • Maintain website functionality and improve the user experience.
  • Identify, investigate, and prevent potential fraud, security risks, or unauthorized activities.
  • Comply with applicable laws, regulatory requirements, or lawful requests.

We will not use personal information for purposes incompatible with the purposes for which it was collected unless appropriate authorization is obtained or applicable law permits such use.

3. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functions, remember relevant settings, understand website usage, or improve the user experience.

You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the website.

The types of cookies and related technologies actually used may vary depending on website functionality and the services enabled.

4. Sharing Personal Information

We may share necessary information with the following types of service providers to operate our website and fulfill orders:

  • Payment service providers: To process payments and related transactions.
  • Shipping and delivery providers: To arrange product transportation and delivery.
  • Website and technology providers: To support website operation, maintenance, and technical services.
  • Professional advisers or relevant authorities: Where necessary and legally appropriate to address legal, compliance, or security matters.

We take reasonable steps to limit shared information to what is necessary for the relevant service and applicable requirements. We do not sell your personal information unless appropriately authorized or permitted by law.

5. Data Retention and Security

We retain personal information for a reasonable period necessary to fulfill the relevant business purposes. Specific retention periods may depend on applicable laws, dispute resolution needs, and recordkeeping requirements.

We use reasonable technical and organizational measures to help protect personal information against unauthorized access, use, disclosure, alteration, or loss. However, internet transmission and electronic storage cannot be guaranteed to be completely secure.

6. Your Privacy Rights

Depending on applicable law and the circumstances, you may have the right to:

  • Request information about the personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where applicable conditions are met.
  • Object to or request restrictions on certain processing activities.
  • Withdraw previously given consent where applicable.

To submit a request, please contact us using the email address listed in this policy. We may need to verify your identity and will handle your request in accordance with applicable law and relevant limitations.

7. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those third parties may collect and process information under their own privacy policies.

We do not directly control the privacy practices of third-party websites. Please review their privacy policies and applicable terms before accessing those websites or using their services.

8. Children's Privacy

This website is not specifically designed for children. We do not knowingly collect children's personal information without an appropriate legal basis or necessary authorization.

If you believe a child has provided personal information to us inappropriately, please contact us so we can assess the situation and take appropriate action.

9. Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable legal requirements. The revised version will be published on this page and will apply from the date of publication unless otherwise stated.

We encourage you to review this page periodically to stay informed about how personal information is handled.

10. Contact Us

If you have questions about this Privacy Policy or our handling of personal information, or wish to submit a privacy-related request, please contact us using the details below:

  • BRAND: Everypax
  • LEGAL COMPANY NAME: LANDIA INTERNATIONAL TRADE LIMITED
  • OWNER / REPRESENTATIVE: Zhilong Chen
  • CUSTOMER SUPPORT EMAIL: [email protected]
  • SUPPORT HOURS: Monday–Friday, 9:00 AM–6:00 PM (UTC+8)
  • Customer Support Phone: +852 65382917
  • WEBSITE: https://everypax.com
  • BUSINESS ADDRESS: Unit 89, 3/F, Yau Lee Centre, No. 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong